Frequently Asked Question

What products do you offer?

At NIMSY, we offer a collection of kitchen and tableware products for everyday use. Our selection includes kitchen tools, utensils, serving items, and dish racks, available in different styles, materials, and design variations.

Each product listing includes clear product images, available options, and essential product details to help customers review and select items based on their household needs and preferences. Our collection is presented to support straightforward browsing and informed purchase decisions through accurate and consistent product information.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through Visa, Mastercard, Maestro, American Express, Apple Pay, Discover, PayPal, JCB, Google Pay.

How long does shipping take?

Orders are processed within 1–3 business days and delivered within 7–14 business days within the United States via carriers such as USPS, UPS, or DHL Express. Free shipping is provided on all orders.

Do you offer international shipping?

No, We only ship to United States now but in future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United States may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, NIMSY covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, NIMSY does not charge any restocking fees.

How long do refunds take?

Once an eligible return is received and approved, the refund will be issued to the original payment method. After the refund has been processed, it may take up to 14 business days for the funds to appear in your account, depending on your bank or payment provider.


Company Information

NIMSY

Address: Spinoza Street 8, Rishon LeTsiyon 7527612, Israel

Phone: +972555076353

Email: service@nimsy.store

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT+02:00) Israel Standard Time (Jerusalem)
Response Time: We respond within one business day