Frequently Asked Question

What products do you offer?

At NIMSY, we offer a collection of kitchen and tableware products for everyday use. Our selection includes kitchen tools, utensils, serving items, and dish racks, available in different styles, materials, and design variations.

Each product listing includes clear product images, available options, and essential product details to help customers review and select items based on their household needs and preferences. Our collection is presented to support straightforward browsing and informed purchase decisions through accurate and consistent product information.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through Visa, Mastercard, Maestro, American Express, Apple Pay, Discover, PayPal, JCB, Google Pay.

How long does shipping take?

Orders are processed within 1–3 business days and then shipped to you within 7–14 business days, for a total estimated delivery time of 8–17 business days. We ship to addresses in the United States only. Shipping is free on all orders.

Where do orders ship from?

NIMSY works with fulfillment partners. Depending on the item, your order ships either from a partner warehouse in the United States or from a partner warehouse in China. If your order includes items from different warehouses, it may arrive in separate packages.

Will I pay customs duties or import fees?

Items shipped from China to the United States may be subject to import duties, customs fees or taxes. These charges are not included in the product price or in our free shipping, and they are the responsibility of the customer. If they apply, the carrier collects them at or before delivery. Items shipped from a U.S. warehouse are not subject to import duties.

Do you offer international shipping?

No. We currently ship to the United States only.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United States may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Where do I send a return?

Please email service@nimsy.store before sending anything. Returns go back to the partner warehouse the item shipped from, which may be in the United States or in China. We will confirm the exact return address and its country before you ship, so you know what to expect.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, NIMSY covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost, which may be higher if the return address is outside the United States.

Do you charge restocking fees?

No, NIMSY does not charge any restocking fees.

How long do refunds take?

Once an eligible return is received and approved, the refund will be issued to the original payment method. After the refund has been processed, it may take up to 14 business days for the funds to appear in your account, depending on your bank or payment provider.

NIMSY

Address: Hatavor 21, Rishon Lezion, 7520021, Israel

Phone: +972555076353

Email: service@nimsy.store

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Time Zone: Israel Time (Jerusalem)
Response Time: We respond within one business day