At NIMSY, we want you to be satisfied with your purchase. We accept eligible return requests within 30 days from the date your order is delivered, subject to the conditions below.

30-Day Return Window

To be eligible for a standard return, the item must be:

·         Unused and in its original condition.

·         In its original packaging, including any accessories, tags, or documentation supplied with the product.

·         Returned within 30 days of delivery.

·         Accompanied by proof of purchase or the order number.

Please contact us at service@nimsy.store before returning any product. Returns sent without prior authorization may not be accepted.

Change of Mind or Customer Ordering Error

If you change your mind, no longer want the product, order the wrong item, size, color, or variation, you may request a return within 30 days of delivery, provided the item meets the return conditions above.

For returns resulting from a change of mind or customer ordering error:

·         The customer is responsible for return shipping costs.

·         NIMSY does not charge a restocking fee.

·         Original shipping charges, if any, are non-refundable.

·         Do not return an item to the sender address shown on the original package.

Contact our Customer Service team first. If the return is approved, we will provide the appropriate return instructions and return address.

Damaged, Defective, Incorrect, or Quality-Issue Items

If your order arrives damaged, defective, materially different from its description, or you receive the wrong product, please contact us as soon as possible.

Please provide:

·         Your order number.

·         A clear description of the issue.

·         Clear photos and/or video showing the product and the reported problem.

·         Photos of the packaging where relevant.

Our Customer Service team will review the information provided.

If the claim is approved, NIMSY may offer an appropriate resolution, such as a refund or replacement/reshipment, depending on the circumstances.

For an approved damaged, defective, incorrect, or verified quality-related claim, the customer will not be required to pay return shipping costs.

In some cases, a physical return of the product may not be required. Please do not dispose of or return the product until you receive instructions from NIMSY.

A customer's personal preference, change of mind, incorrect selection, or a product not meeting personal expectations does not by itself constitute a product defect.

How to Request a Return

1.    Email service@nimsy.store with your order number and reason for the return.

2.    If you are reporting damage, a defect, an incorrect product, or a quality issue, include clear supporting photos and/or video.

3.    Our team will review your request and provide return authorization and instructions when applicable.

4.    If a physical return is required, send the product only to the return address provided by our Customer Service team.

5.    Once an eligible returned item is received, it will be inspected before the refund is approved.

Please do not send returns to an address found on the original shipping package unless NIMSY specifically instructs you to do so.

Return Shipping Costs

For change-of-mind returns or customer ordering errors, return shipping costs are the responsibility of the customer.

For approved damaged, defective, incorrect, or verified quality-related products, the customer will not be responsible for return shipping costs. Depending on the circumstances, NIMSY may provide return instructions or may determine that a physical return is not necessary.

Restocking Fees

NIMSY does not charge a restocking fee for eligible returns.

Refunds

Once an eligible returned item is received and inspected, or once a claim that does not require a physical return has been approved, we will notify you regarding the refund.

Approved refunds will be issued to the original payment method.

After a refund has been processed, it may take up to 14 business days for the funds to appear in your account, depending on your bank or payment provider.

Exchanges

NIMSY does not offer standard product exchanges.

If an item is confirmed to be damaged, defective, incorrect, or affected by a verified quality issue, we may offer a replacement or reshipment as a resolution where appropriate.

Non-Returnable Items

Certain products may be non-returnable for hygiene, health, safety, or other applicable reasons. Where applicable, this restriction will be clearly stated on the relevant product page before purchase.

Contact Us

For all return and refund requests, please contact:

Email: service@nimsy.store

Please include your order number and relevant details so that we can assist you as quickly as possible.

Customer Service:

Address: Spinoza Street 8, Rishon LeTsiyon 7527612, Israel

Phone: +972555076353

Email: service@nimsy.store

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT+02:00) Israel Standard Time (Jerusalem)
Response Time: We respond within one business day