Shipping policy

Order confirmation

Once you place your order, you will receive an order confirmation email . This means that we have received your order and pre-authorized your payment.

Dispatch

At nimsy.store, we ship to customers in the United States only. Every day we work to give you reliable service and clear, realistic delivery information.

After placing your order, you will receive updates on order status and shipping information. Once your order has been shipped, you will receive a track & trace number by email.

Where your order ships from

NIMSY works with fulfillment partners. Depending on the item, your order ships either from a partner warehouse in the United States or from a partner warehouse in China. All delivery times on this page already include both options. If your order contains items stored in different warehouses, it may arrive in separate packages with separate tracking numbers.

Customs, duties and import fees

Items shipped from China to the United States may be subject to import duties, customs fees or taxes charged by U.S. Customs or the delivery carrier. These charges are not included in the product price or in our free shipping, and they are the responsibility of the customer. If they apply, they are collected by the carrier at or before delivery. Items shipped from a U.S. warehouse are not subject to import duties.

Postage costs (US)

Order Acceptance & Pricing

Please note that sometimes orders cannot be processed for various reasons. We reserve the right to refuse or cancel an order at any time, including:

• Incomplete or incorrect information
• Suspicions of fraud
• Payment verification issues

We may request additional verification, such as a phone number, address confirmation, proof of identity or banking details before accepting your order.

Price accuracy:
We strive to provide accurate pricing information, but errors can occur. If a pricing error is discovered, we may contact you for instructions or cancel your order and notify you of this error. We reserve the right to cancel orders listed for incorrect pricing even if they have already been confirmed and paid for.

Processing Times & Delivery Times

• Processing time: 1–3 business days (Monday to Friday)
• Shipping time: 7–14 business days (Monday to Friday). Total estimated delivery: 8–17 business days
• Shipping Carrier: Depends on the warehouse your item ships from (for example USPS, UPS or DHL)
• Daily cut-off time: 02:00 PM Israel Time (Jerusalem)

Orders placed before 02:00 PM Israel time enter processing the same business day. Orders placed after the cut-off enter processing the next business day. Processing then takes 1–3 business days.

After Placing Your Order

You will receive a confirmation email containing:

• Your order number
• Your proof of payment

Please also check your spam or junk mail folder if you do not see a confirmation in your inbox.
Still haven't received anything? Please send an email to service@nimsy.store with the subject: "Order Confirmation Not  Received" and our team will help you further.
Track Order

You can track your order with the track & trace number that you receive via the shipping confirmation.

If you have not received a tracking number within 4 business days , please contact us at service@nimsy.store, and we will be happy to help you.

Customer Service

NIMSY

Address: Hatavor 21, Rishon Lezion, 7520021, Israel

Phone: +972555076353

Email: service@nimsy.store

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Time Zone: Israel Time (Jerusalem)
Response Time: We respond within one business day